Processing Times

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

You will receive a confirmation email once your order has shipped. During high-volume periods, processing times may be slightly extended.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on order weight, size, and destination.

Estimated delivery times are provided at checkout and are determined by the carrier. These are estimates and not guaranteed delivery dates.

Local Pickup (If Applicable)

We offer local pickup at our store.

You will receive an email when your order is ready. Pickup orders are typically ready within 24 hours during business days.

Local Delivery (If Applicable)

If/when local delivery is offered, availability and rates will be shown at checkout. Delivery is usually completed within 1–2 days after processing.

Shipping Restrictions

We currently ship within the United States.

Perishable items may require expedited shipping at checkout.

Certain items (such as alcohol) may have additional packaging or age-verification requirements.

Order Tracking

Once your order ships, you will receive an email with a tracking number. Please allow up to 24 hours for tracking information to update.

Lost, Damaged, or Stolen Packages

We are not responsible for packages lost or stolen after delivery has been confirmed by the carrier.

If your package arrives damaged, contact us at info@russoitalianmarket.com within 48 hours with photos, and we will assist you with a replacement or claim.

Incorrect Shipping Information

Please double-check your shipping address. Orders shipped to incorrectly provided addresses are the responsibility of the customer.

Returns & Exchanges

For details on returns, please see our Return Policy.

Questions?

If you have any questions about shipping, contact us at info@russoitalianmarket.com